Sucess is short lived

Abi calls me back and tells me that the number tells her to go online, she has no online. I am taking this into my hands... Here we go.

Day one... I email the company.

Day three... nothing

Day four... nothing; I search the item number, find another source. I email them

Day five... nothing

Weekend...

Day eight... I opt to call the company.

I listen to the message, if you stay on the line you will get through to someone. Note to self, always wait through the message, even when it tells you not to. A woman gets on the phone. She tells me that they don't send samples, no one carries the product except one place in the mid-west. She gives me their number. They want me to open an account. Will fax paper work.

I call the other source. To keep costs down I have to email them. I email them. They call me. I ask about samples. They don't do samples, to keep costs down. I have to buy the bolt. I ask about the return policy. They refer me to the website. They don't take returns.

I write a letter to the manufacturer about their customer service. I write to the distributor as well... summary of letter Boo on your customer service!

Still no form from Mid-west source.

Day nine... Fax comes through

Fax back info to Mid-west. They told me I would need to pay for trim. Purposely omitted bank and credit card info. I am paying for the sample, do they really need the SS#? I submit tax ID# instead. Waiting...

Day ten... nothing

Day eleven. Request comes through for SS#.

I search for a new source. Found it. Send email. and wait.

Day twelve. My phone rings.

It's the new supplier, she has merchandise, and will send sample. I give her my credit card, and she says it will be here next week. Finally some good customer service.

I call Abi and update her. We now wait.